This week, the team returned from San Antonio having helped a record number of clients make the most of the opportunity that RIMS provides and whilst the number of attendees was slightly down, the tempo of conversations, the level of engagement and the innovation seemed to be at an all-time high!
Unsurprisingly, Cyber Incidents were very much at the top of the list of things that were causing issues for companies and they were keen to understand more from carriers and brokers alike as to what more they can do to mitigate risk and respond to the inevitable claim; everyone accepts that there will be a claim at some point! Understanding the scope of risks around loss of reputation, business interruption and the impact of new and potentially unproven technologies, all added to the discussions.
Clients continue to look for ‘certainty’ from insurers and brokers, both in terms of how their business is handled on a global basis and wanting a consistent/certain service level that matches the brand/proposition, irrespective of where the need exists. What’s more, insurance carriers are really looking to make claims service a differentiator. There was much discussion around what this means and how it can support the demands for consistency and certainty on a global platform - some really interesting and no doubt hugely difficult subjects for individuals and the market to get to grips with.
Much of the investment by the exhibitors looked at how companies could better understand and respond to those challenges and how they can use data/technology etc to do so. There was a great deal of ‘thinking sharing’ going on – a very collaborative approach, accepting the issues and working together to find the best path forward.
Whilst many had invested heavily in their exhibition booths, interestingly AIG had taken the decision to follow on from work at FERMA last year and invest in their AIG Connection space. It looked great, as did those of Aon, Marsh and Willis Tower Watson. In a world and a Conference dedicated to the digital world in which we live, it was great to see so much time, effort and budget being invested in actually getting people to talk together, discuss issues, build relationships and find answers; and long may that continue!
RIMS 2018 was our largest to date and we helped clients with projects from rebrands to booth designs, new brochures, impactful AV and striking engagement campaigns – so a huge thanks to all of our clients for their support. Here’s to the planning for Boston 2019!